SimpleSoft VPN Privacy Policy

Last Updated: April 25, 2025

Introduction

SimpleSoft OÜ developed the SimpleSoft VPN app to provide secure virtual private network services and premium features. This SERVICE is provided by SimpleSoft OÜ with optional premium upgrades and is intended for use as is.

This page informs visitors about our policies regarding the collection, use, and disclosure of personal information by anyone deciding to use our Service.

By choosing to use our Service, you consent to the collection and use of information in accordance with this policy. The personal information we collect is used for providing and enhancing the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible within SimpleSoft VPN, unless otherwise defined in this Privacy Policy.

Information Collection and Use

Account Information

To use our VPN service, you need to create a user account. When you sign up with SimpleSoft VPN, we collect:

• Email address
• Name
• Password (stored securely)

This information is required to create and manage your account, authenticate you when you sign in, and provide customer support.

VPN Usage Information

We collect limited connection data related to your VPN usage solely for the purpose of monitoring bandwidth consumption and preventing abuse of our service:

• Bandwidth usage (download and upload data amounts)
• Connection timestamps (session start and end times)
• VPN server region connected to (not specific server identifiers)
• VPN protocol used

This data is:

• Stored for a maximum of 90 days
• Used exclusively for bandwidth monitoring, resource allocation, and billing purposes
• Not combined with any personally identifiable information
• Deleted automatically after the retention period

Device Information

We collect certain non-personal information about your device to improve our service:

• Device type/model
• App version
• Operating system
• Installation ID (randomly generated)

This information is used solely for service improvement and troubleshooting, and is stored separately from account information.

Technical VPN Data

For service operation and troubleshooting purposes, we may collect:

• Connection error information
• Server performance metrics
• Protocol-specific technical data

This data is used solely for maintaining and improving our service quality and cannot be used to identify your online activities.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our VPN service
• To create and manage your user account
• To track bandwidth usage associated with your account
• To process your subscription purchases
• To provide customer support
• To communicate with you about service updates or changes
• To detect and prevent fraud and service abuse
• To analyze usage patterns and improve our service
• To send you marketing communications about our products and services (with your consent or where permitted by law)

If you consent to marketing communications, we may use your email address to send you promotional information about our services and special offers. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in any email or by contacting us. We will retain your email for marketing purposes for no longer than 1 year after the end of your subscription or until you opt out, whichever comes first.

Third-Party Services

We carefully select our service providers and ensure they maintain appropriate data protection standards. All of our providers store data on EU-based servers where possible to enhance privacy protections.

Authentication Services

We use a secure authentication provider for account management. Your email and authentication data are processed according to strict privacy standards.

Payment Processing

We use trusted payment processors to handle in-app purchases and subscriptions. When you make a purchase, transaction data is handled according to their privacy policies. We receive only necessary information about purchase status and subscription validity.

App Store Purchases

All in-app purchases are processed through the relevant app store platform. By making a purchase, you agree to the platform's privacy policy. We receive only information about purchase status and subscription validity.

Analytics Services

We use industry-standard analytics tools to collect anonymized data about app usage. This helps us understand how users interact with our app and improve our service. The analytics data we collect includes:

• Feature usage (which VPN protocols are used most)
• App performance metrics
• User interface interactions
• Connection success rates
• Error reports

All analytics data is anonymized and cannot be linked to individual users. No IP addresses or browsing history is included in analytics data. You can opt out of analytics collection at any time through the app settings without affecting your ability to use the VPN service.

VPN Infrastructure

Our VPN connectivity is provided through a partnership with a trusted infrastructure provider. As our infrastructure partner, they deliver the VPN connection technology that allows you to browse securely and privately.

Our partner may process certain anonymized technical data necessary to provide the VPN service, including:

• Bandwidth usage for service monitoring
• Temporary connection data for troubleshooting purposes
• Limited server performance metrics

This data is subject to strict privacy protections:

• No personally identifiable information is shared with our provider
• They do not have access to your browsing activity, DNS queries, or original IP address
• They cannot link your online activities to your identity
• All temporary technical data is deleted after 30 days

As the data controller for all user information, SimpleSoft OÜ maintains control of all user data in compliance with GDPR and other applicable privacy regulations.

Data Storage and Security

All your data is stored securely on servers located within the European Union. This provides additional privacy protections under GDPR regulations. We implement appropriate security measures to protect against unauthorized access or alteration of your personal information, including:

• Industry-standard encryption for data in transit and at rest
• Secure database protection with encryption
• Access control restrictions for all data
• Regular security audits and assessments

Our VPN service utilizes strong encryption protocols to ensure your connection remains private and secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law:

• Account information is retained for as long as you maintain an active account with us
• VPN usage data (bandwidth, connections) is retained for a maximum of 90 days
• Authentication tokens are deleted after expiration
• Analytics data is retained for 12 months

If you delete your account, we will delete all personally identifiable information within 30 days, except where we are legally required to retain certain information.

Your Rights Under GDPR

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:

• Right to Access: You can request access to your personal data and obtain a copy.
• Right to Rectification: You can request the correction of inaccurate personal data.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request limitations on how your data is processed.
• Right to Data Portability: You can request to receive your data in a commonly used format and have it transferred to another controller.
• Right to Object: You can object to data processing, for example, if done for direct marketing or other legitimate interests.

To exercise any of these rights, contact us at contact@simplesoft.ee. We will respond within 30 days. We may need to verify your identity before processing your request.

User Control and Preferences

You have control over certain data-sharing preferences. You can:

• Manage Your Account: Update your account information at any time through the app settings.
• Disable Analytics: If you do not want to share usage data for analytics, you can disable this feature in the app's settings.
• Delete Your Account: You can delete your account and associated data through the app settings.

To access these settings, navigate to Settings > Privacy in the app.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected users without undue delay and report the breach to relevant authorities within 72 hours if it poses a risk to users' rights and freedoms, as required by GDPR.

Children's Privacy

Our Service is not directed to anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers immediately.

Security Measures

We take your data security very seriously and implement a variety of security measures to maintain the safety of your personal information:

• All data is stored securely on servers located within the European Union
• We use industry-standard encryption methods to protect data in transit and at rest
• Access to personal data is strictly limited and controlled
• Regular security assessments and audits are conducted
• We implement appropriate physical, technical, and organizational measures to prevent unauthorized access

Data Ownership and Protection

SimpleSoft OÜ is the data controller for all user information collected through our VPN service. We take this responsibility seriously and are committed to:

• Storing all user data on secure servers located within the European Union
• Processing personal data only as necessary to provide our services
• Never selling or renting your personal data to third parties
• Implementing appropriate safeguards when partnering with service providers
• Ensuring compliance with all applicable data protection regulations

We work with trusted service providers who assist in delivering our VPN service, but we maintain control of how your data is used and protected.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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